Calling Help Desk For MyChart

"To weed a garden start at any point and begin." - Unknown

Assistance was needed for MyChrart. There is no FAQ section. The Contact Us at the bottom of the page links to only a form, there is no address nor a phone number. The form's drop-down selection only goes to billing. 

My Chart is essential to healthcare management with the way the administration is set up at Cascades East Family Medicine. During my doctor's visit, Dr. Jentzi and I agreed I would email more information. Dr. Jentzi said, "Good! That goes straight to my inbox that I check every evening." Dr. Jentzi name was not listed on the drop-down menu to be able to write her, thus why contacting for tech support was important.

I call Cascades East Family Medicine for assistance. 

The front desk transfers me to a recording. The recording states to call another number for My Chart help. I am not prepared to write the number. I leave a detailed message asking for a memo to be sent out correcting the error. I call the front desk again. I get the same lady. She states the person is out to lunch. She did not know that was the incorrect number. She finds the correct number and transfers me. 

I am transferred to Records. The records department is playing host to being the technical support for My Chart. They are obviously not trained in technical support, nor should records department be expected to cross train as such.  

Megan and I discuss procedures to address the technical issues and follow up plans to resolve my technical issues. 

Here is a link to the audio of the calls made regarding tech support help for My Chart on 4/5/2018