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About

Creating this journal to document interactions of Cascades East Family Medicine came about on a cool spring morning when realizing the frustrations of employees and consumers of Cascades East Family Medicine. 
The goal is to document and strategize for administrative improvements. It is the full belief of the journalist that the lacking is in the administration and not the people of Cascades East Family Medicine. Better tacts. Better bed-panology.

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Calling Help Desk For MyChart

"To weed a garden start at any point and begin." - Unknown Assistance was needed for MyChrart. There is no FAQ section. The Contact Us  at the bottom of the page links to only a form, there is no address nor a phone number. The form's drop-down selection only goes to billing.  My Chart is essential to healthcare management with the way the administration is set up at Cascades East Family Medicine. During my doctor's visit, Dr. Jentzi and I agreed I would email more information. Dr. Jentzi said, "Good! That goes straight to my inbox that I check every evening." Dr. Jentzi name was not listed on the drop-down menu to be able to write her, thus why contacting for tech support was important. I call Cascades East Family Medicine for assistance.  The front desk transfers me to a recording. The recording states to call another number for My Chart help. I am not prepared to write the number. I leave a detailed message asking for a memo to be sent ou